Mobile Ticket App

The mobile war is over and the app has won: 80% of mobile time spent in apps

MobileTicketApp — Thu, 02 May 2013 17:29:14 +0000

“Only 20 percent of American consumers’ time on mobile devices is spent on the web. A massive majority, 80 percent, is spent in apps.”

Turns out, it’s an app world, after all.

According to app analytics firm Flurry, which tracks app usage on a staggering 300,000 apps on over a billion active mobile devices, we spend an average of 158 minutes each and every day on our smartphones and tablets. Two hours and seven minutes of that is in an app, and only 31 minutes is in a browser, surfing the old-school web.

A big chunk of that 158 minutes is taken up with games — 32 percent — but it’s almost shocking to see how much time a single app and a single company eats up. Eighteen percent of all the time that Americans spend on their phones is spent in the Facebook app, a figure that by itself dwarfs all other social networking apps.

Combined, the others only take up six percent of our time.

There was a time when developers thought HTML5 would kill the mobile app, with experts like Mike Rowehl saying things like: “We’ll forget that we even passed through another era of native apps on the way to the mobile web.”

Flurry also says that people are now using more apps than ever, launching 7.9 per day in the last part of 2012 versus 7.5 per day in 2011 and 7.2 per day in 2010. Consumers are continuing to try new apps as well, with long-term users adding new apps regularly to their existing stack.

“We believe that with consumers continuing to try so many new apps, the app market is still in early stages and there remains room for innovation as well as breakthrough new applications,” Flurry says.

Is the mobile web dead?

Not necessarily — we’re only five years into this ongoing mobile revolution. But today, people are talking with their taps, and they’re overwhelmingly choosing apps.”- John Koetsier, (Flurry via VentureBeat via BII MOBILE INSIGHTS)

Mobile Apps – Where Consumers Spend Their Time

MobileTicketApp — Tue, 23 Apr 2013 17:29:57 +0000

Mobile users continue to spend their time using mobile apps. There are many arguments as to why users prefer mobile apps, and we will show your some images below from the Business Insider Article . Some suggest that HTML5 is an app killer, but FaceBook and LinkedIn have stated otherwise. Mobile Ticket App continues to think that mobile web is a useful piece of today’s retail sales process which includes physical, desktop web, mobile web, and apps. Think about how much energy retailers put into getting the attention of a potential buyer; ads, email marketing, SEO…This is a outward communication that says “come to my store, shop, buy.” This is a noisy process until, your brand exists as a native app on their phone. All of a sudden you have the buyers attention and your software resides on their mobile device, now you can easily speak your value proposition to them, there are no spam filters and competition of all of the other stores in a mall or AdWords on their screen. If you need help understanding the process of best way to have a retail buyer and how a mobile app fits in, please give Mobile Ticket App a call.

Record Breaking 50 Million iOS and Android Devices Activated During Holidays

steve — Tue, 09 Apr 2013 22:06:23 +0000

Article by Tony Rizzo and published here.

What a Christmas Week! On Christmas Day itself, 17.4 million iOS and Android devices were activated. This is a record all on its own, but the rest of the week proved worthy of Christmas Day. For the week following Christmas, an amazing and record-obliterating 50+ million iOS and Android-powered smartphones and tablets were activated. No doubt due in part to those new device activations, a record 1.76 billion mobile apps were downloaded over the week.

These numbers come to us by way of mobile analytics firm Flurry, which has developed a method and algorithm for both tracking and assessing mobile activations and app downloads. Flurry has been around since 2008 and functions primarily as a mobile ad analysis firm, and uses its tools to help companies determine the best ways to put mobile advertising to use.

Flurry is doing quite well, and in November 2012, Crosslink Capital led a new $25 million round for the company, with participation from existing investors, including Menlo Ventures, Draper Fisher Jurvetson, InterWest Partners, Union Square Ventures, First Round Capital and Draper Richards. Flurry CEO Simon Khalaf claims that Flurry’s revenue is on track to hit $80 million to $100 million for 2012, up 300 percent over 2011. The company is also cash-flow positive, and is likely to go public in 2013.

Flurry is essentially a company that operates on “big data,” which will surely play well with potential IPO investors. Flurry currently gathers over 1.5 terabytes of information every day from (currently) 1.9 billion mobile app sessions daily. These app sessions in turn are driven through Flurry sitting on (currently) over 230,000 mobile apps.

Based on its big data analysis Flurry is able to deliver highly accurate estimates of app usage, ad visibility, and other related observations, such as being able to pinpoint device activations and app downloads as it has done for both Christmas Day and the week that followed. Peter Farago, Flurry’s vice president of marketing says that “The last week of 2012 was the largest week for both new device activations and app downloads in iOS and Android history.” The chart below shows the levels of downloads for both the week described above as well as the weeks preceding Christmas day.

As the chart shows, the average for the weeks that preceded Christmas were more or less extraordinary on their own, with just over a billion apps downloaded daily. Following Christmas the chart demonstrates the significant 76 percent leap we began our discussion with. Farago further notes that “For the same week in 2011, which previously held the record for total number of downloads, Flurry recorded many fewer device activations, including only 6.8 million activations on Christmas day.” At the time those activations of course were huge to all concerned. Dare we anticipate what kind of numbers Apple will report in its next earnings report next month?

Flurry is also able to track where mobile app downloads come from on a global basis. This is very interesting to note, as the chart below shows.

The overwhelming number of downloads came, of course, from the United States, which took the honor with 604 million mobile app downloads in the last week of 2012. The United Kingdom weighed in with 132 million, and Germany, France, and Canada contributed a collective 165 million downloads.

These countries of course all celebrate Christmas so the download correlations to the holiday are clear. It is nevertheless worth noting that China now sits in second place with 183 million downloads even though it has no related Christmas Day jump associated with it. China is simply an extraordinarily large market and it’s no small wonder that all mobile device vendors are intently focused on it.

Farago also points out that Flurry now anticipates billion-download weeks to become the new normal in 2013. What are the odds that we’ll see a two billion-download 2013 Christmas week download total? That is a given; the real question is, how many downloads over 2 billion will we see?

For additional charts and details on the Christmas week mobile extravaganza, check out Flurry’s blog.

Texting Habits You’d Love To Get Rid Of

steve — Tue, 09 Apr 2013 18:45:24 +0000

Texting like most other forms of communication has its own set of expressions and details that help give every person their own little sense of individualities. From using too many emoticons to typing without vowels, there are a million little habits that we fuse into our everyday texting interactions to make them our own. Now while some habits are barely noticeable there are few blaring examples that annoy the living life out of the people at the receiving end. Mobistealth’s created a list of some of these habits. Check out our list to see whether you have someone you know on our list, or maybe you can give us tips on other habits we’ve missed out on.

Text Messaging Infographic is developed by: MobiStealth

The U.S. Smartphone Market Is In The Late Majority Stage Of Adoption

steve — Fri, 22 Mar 2013 18:30:49 +0000

Question is, why is the Ticket Broker Industry still in the early adoption phase of providing mobile support for the purchasing of tickets?

Below is a sumary of an article from Christian Zibreg. We think it is great information, and suggests that the U.S. Smartphone Market is in the late majority stage of adoption.

“Research firm comScore today released a comprehensive report on mobile landscape in the United States and elsewhere and one particular chart stands out as another example of how the smartphone market is a duopoly between iOS and Android, with Apple and Samsung increasingly taking industry’s profits at the expense of – well, pretty much every other handset maker out there.

Spanning 2005-2012, the chart paints an accurate picture of platform dynamics when it comes to the competitive market for connected mobile devices…

comScore’s 2013 Mobile Future in Focus survey notes that the number of smartphone subscribers has increased 29 percent from a year ago and 99 percent from just two years ago.

The research firm remarks that the U.S. smartphone market “finally surpassed 50 percent market penetration and now enters the ‘late majority’ stage of the technology adoption curve.”

Google’s Android and Apple’s iOS now dominate the U.S. smartphone landscape and have guzzled an astounding 90 percent share.”

Mobile Search and Purchases Increase in 2013 – What Should a Ticket Broker Do?

steve — Thu, 21 Mar 2013 22:16:43 +0000

Mobile activity through smartphones continues to increase, while this has created an opportunity, it also has created a responsibility for any online retailer. Having a product to sell, and a phone and a website have been the basics. Today, a mobile site and an app are a requirement to maintain sales in the 2013 mobile economy.

We will present some facts found through third parties and then we will provide a few reasons how Mobile Ticket App can help ticket brokers make more money.

According to Business Insider “Search — the very cornerstone of the Web — has begun to show signs of decline on desktops and laptops.

Meanwhile, search is surging on smartphones and tablets. Mobile searches are quickly becoming the main way in which consumers find everything they need — whether it’s information, services, or physical and digital goods.

That means there’s a great opportunity, but also that search has more work to do. There are kinks to figure out in areas ranging from app discovery to tracking the effectiveness of local search ads.”

Email Opens

As of Q4 2012, more than 41% of emails are opened with a smartphone or tablet. This 41% are likely to be clicking on your links in your emails, question is will they get a full desktop site or a mobile optimized site?

Multiple Devices Used During Ticket Purchase Process

According to Google, 50% of ticket purchasers use a smartphone regularly to research or purchase tickets. Additionally, 66% of ticket purchasers used more than one device simultaneously to ticket information. Meaning that 66% used a computer and a mobile device.

Smartphones are Emerging Points of Purchase

According to Google, 35% of smartphone users have purchased a product or service on their smartphone. Of the 35%, 68% have made a purchase in the past month.

Ticket Brokers Going Mobile

First and foremost, a ticket broker must know the difference between a desktop website and a mobile optimized site. The desktop site is built for large screens with the use of a mouse. A mobile optimized site is built for a small touch screen. A mobile site should also optimizes location features of the phone to deliver results based on the mobile device location while easily allowing for search.

How does the traffic get to the desktop or mobile site? In most cases, users are either familiar with a URL (website name), found it through search, or clicked on an ad (AdWords). The distinction here is that the user came to the website. As we know, this does not mean that a user will come back. Studies show that mobile users who land on a desktop site leave until they find the right mobile experience. This means that a mobile site is a must for a ticket broker.

Second, why are apps better than a mobile site? An app is optimized for mobile users, allows more customization like favorite events, and more importantly becomes a resident software on the mobile device. The user can easily find the app, use their saved preferences, and shop more frequently with you. The app is already on their mobile device, so why would they go shopping for tickets anywhere else? Plus, let your customers promote your app when they share events and performers with their social network, which promotes more app downloads for you. Additionally, Push Messaging to the app re-engages the mobile user to open their app and take action when you send them a message like “NBA Playoff Tickets On Sale – Use Promo code GreatApp for 10% off your order.” Mobile Ticket App analytics show huge activity when an app gets a Push Message.

The mobile site should be a catalyst to get users to download your app. As mentioned above, the ticket app is the stickiest mobile sales tool available. Every ticket broker should make every effort to get app downloads. Mark Hunter, SVP of Sales for Mobile Ticket App always says “your app should be available everywhere your phone number is displayed.” On another note, some “other” mobile ticket websites are available on the market. Not only do we believe the Mobile Ticket App mobile website is the best, but it also promotes your app as the “download app” button is prominent on your mobile ticket website.

Third, how do users find your app? Back in the day, when there were ten apps on iTunes, having excellent search terms for your app meant thousands or tens of thousands of dollars in profit a month. Today, there are a couple hundred ticket apps available to download, so no one should assume having an app without promoting it is going to lead to early retirement. As mentioned above, a ticket broker is driving traffic to their online business and to their office. Whenever you communicate with a customer or prospect, whether by phone, email, mail, or website, the app should be promoted. But why??? Because someday soon the mobile buying traffic will exceed your website traffic and either you will be ready or your will be left behind.

Please contact us today, and will be happy to share more insight to help you grow your online ticket business.

Androids Huge Success – Infographic

steve — Thu, 13 Dec 2012 22:10:48 +0000

250,000,000 Android have been activated.

Created by: MBAOnline.com

How do you sell tickets in 2012?

MobileTicketApp — Wed, 12 Sep 2012 21:14:46 +0000

The day has come, the iPhone 5 was just announced and people can start ordering them on September 14, 2012. “Apple could sell as many as 10 million of the devices by the end of September alone, according to Gene Munster, an analyst at Piper Jaffray Cos.” http://cl.ly/101g1R0U3m41

1.3 Million Android devices are being activated every day, making over 480 million Androids activated worldwide. http://cl.ly/06091g23253D

Almost 120 Million iPhones are active worldwide. http://cl.ly/16221m112D1q

More interesting are the demographics of the Smartphone users. More than 79% of iPhone users make more than $50,000 a year. 42% make more than $100,000 a year.

Everywhere you look, someone is using a Smartphone and we know that they are buying.

“38% of U.S. consumers have used a Smartphone to buy products or services” – comScore, December 2011.

“Perhaps the biggest indicator of mobile’s importance is the fact that almost 30% of all ticket sales sold in the summer of 2012 were from mobile. Fandango tell us that its previous best summer was in 2011, when only 16% of ticket sales were from mobile devices.” http://cl.ly/0F1T1Y0j2f1x

The question is, why is your ticket broker company not going mobile? We calculate that less then .5% of all ticket brokers have not gone mobile. StubHub has nearly 1 Million Android downloads, we assume they have close to 1 Million iPhone app downloads too.

There are a number of ways that your ticket agency can embrace mobile, starting with a mobile ticket website. Mobile Ticket App believes that ticket apps for iPhone and Android are better for many reasons.

Why is your ticket broker company not going mobile?

Are you too busy?
It will take too much time to maintain?
It is football season?
Does it cost too much?

Why should your ticket broker company go mobile?

Because you are losing ticket buying customers to your competition.
You will gain new mobile ticket buying customers when you have a mobile presence.
You will retain your existing ticket buying clients.
Getting a mobile website and ticket buying apps will not take too much of your time.
Getting a mobile ticket presence does not cost too much.

Let Mobile Ticket App help you sell more tickets, make more money, and make your clients happy that you are serving them they way they want to shop: On their Smartphone.

New Partnership to Provide Mobile Sales Tools to the Secondary Market As Mobile Ticket App and Ticket Evolution Join Forces

steve — Wed, 11 Jul 2012 21:56:22 +0000

Mobile Ticket App, the leading provider of iPhone and Android apps and mobile ticket websites for secondary market and ticket brokers, announces a new partnership with Ticket Evolution, a broker owned ticketing software company.

With the ability to find and buy tickets on all smartphones this new partnership will help Ticket Evolution clients increase ticket sales and provide better service to the retail community. Mobile ticket apps for Ticket Evolution clients are new retail facing ticket apps that work natively on iPhones, iPods, iPads and Google Android phones. BlackBerry, Windows Phones and other smartphones also have access to the mobile ticket shopping experience through Mobile Ticket App’s mobile ticket websites. Mobile Ticket App currently supports more than 175 broker clients.

“We are very proud to have integrated with Ticket Evolution and their ticketing software. This new integration and partnership will allow Mobile Ticket App to help more ticket brokers increase their ticket sales and engage their clients in this growing mobile economy,” said Mark Hunter, Vice President of Mobile Ticket App. “Apple and Google have each activated more than 100 million smartphones and are activating more than 800,000 devices a day. Mobile is huge and any company selling services online must pay attention to the growth of mobile. We help ticket brokers enter the mobile space and sell more tickets. Ticket Evolution helps us touch more brokers and in turn we help Ticket Evolution with a retail mobile sales tool.”

“We are excited to partner with Mobile Ticket App so that the ticket broker community we support has access to this valuable mobile sales tool,” said Ticket Evolution Co-Founder, Drew Gainor. “Our 125 broker owners and nearly 500 broker clients see the value in having mobile applications and mobile websites to support their clients and the growing mobile usage of the retail community.”

About Mobile Ticket App

Mobile Ticket App is a mobile software company that supports the secondary market and ticket brokers through the development of semi-custom applications for iPhones, iPods, iPads, and Google Android phones. Mobile Ticket App also builds mobile websites, which help ticket brokers service their retail clients and provide the ability to find and buy tickets to events throughout the world. In addition, Mobile Ticket App also builds custom applications for the Ticket and Entertainment Industry using their years of experience of ticket application development. www.mobileticketapp.com

About Ticket Evolution

Ticket Evolution is a ticketing technology company that has developed a revolutionary, automated ticket uploader application. This technology has changed the modus operandi for secondary market ticket brokers and aggregators by sending their inventory files to multiple exchanges. There are many features included with this technology. The point of sale system integrates real time purchasing, and automatically coordinates with inventory, shipping, record keeping, and order management for maximum user functionality. In addition, Ticket Evolution has integrated mobile technology and third party application programming interfaces including accounting suites and marketing tools to increase the efficiency of the program. Learn more at www.ticketevolution.com.

Mobile Ticketing Game-Changer: StubNut.com Debuts “Show Me” from Mobile Ticket App and Radish Systems

steve — Tue, 10 Jul 2012 22:18:39 +0000

No more guessing what you’re buying. Mobile commerce customers see and save any visuals

– venues, seats, tickets, receipts – while talking/chatting to buy tickets

with Mobile Ticket App’s “Show Me” feature powered by ChoiceView.

Las Vegas, Nevada (July 10, 2012) — Radish Systems and Mobile Ticket App (MTA) have joined forces to offer the Show Me capability that forever changes mobile ticket sales for StubNut.com and potentially hundreds of other ticket brokers. At the Ticket Summit July 11-13 in Las Vegas, MTA will demonstrate how contact center agents or individual brokers can simultaneously send visuals while talking/chatting with buyers using smart mobile devices. MTA’s Innovative Technologies workshop will be at 1-2 pm on Wednesday, July 11^th in the Cezanne room. MTA has integrated Show Me, powered by ChoiceView^TMfrom Radish Systems, into StubNut’s mobile application, available soon at the Apple App Store. When callers instantly see their choices, such as the seats in relation to the stage, they know what they’re buying and want to finish the sales transaction. The results from StubNut’s Show Me button are faster transactions, upsells for better seats, and higher customer satisfaction. Ticket sales is one of many uses for ChoiceView, a next-generation visual solution for mobile communications, that Radish Systems offers to mobile commerce businesses that want to seize the next-gen advantage with the growing number (over 110 million in USA per comScore) of mobile users, with over 51 percent using apps (Fierce Mobile, 7/3/12).

“The new Show Me feature in our apps allows ticket brokers to chat or talk with a user through the app, but more importantly to show venue maps and seat views remotely while the buyer watches. Show Me will dramatically increase close ratios and provide a level of service not seen in any apps released to date,” said Mark Hunter, Senior Vice President of Mobile Ticket App. “Mobile Ticket App supports over 175 ticket brokers, and we have received feedback that suggests ticket brokers with a call center would like to have the ability to help their clients make ticket purchasing decisions while on the road.”

Rachel Nutt, StubNut.com’s Vice President of Sales added, “Imagine that a buyer calls in or contacts us through the app and is looking for tickets. We can show them options and seats views through our app to help them find the best seats for their price range. The Show Me feature in our StubNut.com app powered by Mobile Ticket App and Choice View was a no brainer for us. We now have the ability to remotely support buyers with talk / chat and visuals so buyers can easily make a decision on what tickets they want to buy. We can simply drag and drop images of venue maps and seat views that we believe will help us close more, higher value business.”

“We‘re delighted to welcome Mobile Ticket App as a new partner to our growing Radish ChoiceView alliance,” said Radish CEO Theresa Szczurek. “ChoiceView certainly offers an advantage for any mobile commerce company, especially one that relies on mobile customers who want to make fast transactions by seeing and better understanding what they’re buying.”

About StubNut.com

StubNut.com has been in the ticket industry since 2003 to help people purchase sport, concert, and theater tickets throughout the United States and Canada. As a leading online broker, StubNut provides the largest selection of tickets to all of the biggest and smallest shows at the best prices with customer service available almost 24 hours a day. All tickets that are purchased at StubNut.com are 100% guaranteed. Visit www.stubnut.com for more information and download its mobile apps.

About Mobile Ticket App

Mobile Ticket App (MTA) helps ticket brokers and the secondary ticket industry throughout the United States and Canada sell more tickets and increase customer retention rates through mobile devices and smartphones. The company manages hundreds of ticket applications and mobile websites, as well as building custom applications and mobile websites for the primary ticket market. Ticket brokers using MTA sell more inventories today with ecommerce and m-commerce sales on mobile devices. Mobile Ticket App now offers ticket brokers a unique way to improve mobile sales efforts through its Show Me feature, which allows the ticket broker to engage the mobile user in a remote visual experience never seen through applications before – the broker can talk or chat while showing images of venue maps, seat views, and specials. The result for ticket brokers is increased close ratios, more up-sells, and higher customer satisfaction. Visit www.mobileticketapp.com for more information and video demonstrations.

About Radish Systems

Radish Systems, LLC, a mobile / enterprise software company, improves the way organizations communicate with smart mobile device users through its award-winning ChoiceView Software-as-a-Service (SaaS) technology platform. ChoiceView offers the next generation of multimodal unified communications, allowing visual information to be shared during a phone call with smart mobile device users using ANY phone, ANY network. The results are faster communications, lower operating costs, enhanced user experiences, and higher revenues. ChoiceView is available as a general mobile app on Apple and Android mobile devices; software for live and automated agents in enterprise contact centers as well as for individual PC users; and as a Software Developers Kit for inclusion in third-party mobile apps. Use cases include mobile commerce, visual interactive voice response systems (Visual IVR), and enhanced customer support. For more information and a demonstration, visit www.RadishSystems.com.

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Media Contacts:

Mark Hunter, Mobile Ticket App, 888-206-6374 Ext.1, mark@mobileticketapp.com

Ida Halasz or Theresa Szczurek, Radish Systems, 303-817-3307, media@RadishSystems.com

Radish, Radish logo, ChoiceView, and ChoiceView logo are trademarks for Radish Systems, LLC. All other trademarks belong to their respective owners.